Methodology

BTI Client Service All Stars 2020 draws on data collected in BTI’s ongoing Annual Survey of General Counsel. This study includes between 50% and 55% of companies participating in prior years. This approach provides for accurate analysis of longitudinal trends while simultaneously allowing for insights into new, changing, and coming shifts in the legal market.

2020 Survey Participant Demographics

INTERVIEWS

More than 350 in-depth interviews

TIME FRAME

Conducted between October 1, 2019 and March 12, 2020

INCENTIVES

Respondents receive complimentary report of benchmarks & metrics


No law firm submissions, self-referrals, firm referrals, suggestions, or payments are accepted for inclusion.


All interviews with top legal decision makers are confidential and anonymous, by company and person.


Probed more than 350 top legal decision makers at large organizations with $700 million or more in revenue.


The BTI Client Service All-Stars 2020 draws solely on in-depth, telephone-based interviews as part of BTI’s ongoing Annual Survey of General Counsel, now in its 19th year.


BTI is the sole sponsor of this research. BTI funds the research and controls the editorial content.


Representative of Over 15 Industry Segments

Companies ranged in size from $700 million in revenue to the largest companies in the world.

Banking
Chemicals
Consumer Goods
Energy
Financial Services
Food & Agriculture

Healthcare
High Tech
Insurance
Investment Banks
Manufacturing
Pharma

Professional Services
Retail Trade
Telecom
Transportation
Wholesale Trade

Click here to download a copy of The BTI Client Service All-Stars 2020.