This is the hardest – and most meaningful – ranking and recognition in the world. No one gets on this list unless a top legal decision maker recognizes them, without prompt or suggestion, along with a good reason why. No law firm or attorney can pay, influence, or refer themselves in. Attorneys only get on this list by outperforming everyone else.
Once a BTI Client Service All-Star – always an All-Star. 30 years of BTI Client Service All-Star research shows these attorneys always deliver more.
Read about each BTI Client Service All-Star here and learn what their clients say and their own client philosophy, including:
“I work to understand the business objectives of the client in each engagement, and tailor the litigation strategy to meet those objectives. I enjoy collaborating with clients to understand the business, and approach each interaction with the goal of making the client’s job easier.”
“Value brings value. When you provide value upfront, the universe tends to smile upon you.”
“The best client relationships are true partnerships. Only in that way do you get the most out of the client and trusted adviser relationship.”
“Listening is at the heart of good client service, because listening is critical to understanding the goals and needs of the client. It’s important to give clients options that allow them to resolve legal problems on terms best for them.”
“Serving clients is about taking time to build genuine relationships based on trust. Listening, understanding and connecting with clients creates a strong foundation for providing practical advice to help clients with legal and business challenges.”
“I focus on being responsive—both in terms of timeliness and in seeking to achieve the client’s goals for that engagement. To understand those goals, it is important to understand the client’s business and to put myself in their shoes.”
I strive to make a personal connection with my clients and to let them know that I am equally invested in helping them achieve their legal, strategic, and business goals.”
In order to support them, I go deep on understanding their business objectives, including coordinating with Pillsbury’s myriad of subject matter experts, to bring our best resources to attack each client’s highly specific needs.”
“My approach is to put the client’s interests first, developing strong factual support for defending the litigation or resolving matters fairly and efficiently. I am a strong advocate for my clients and I use my experience in the courtroom to achieve successful results”
“Of course, I strive to be responsive, proactive and deliver excellent work product and legal advice, but beyond that I want to be considered a trusted partner. I make a client’s issues my priority, try to make their job (and life) easier and take satisfaction in knowing I have played a role in their success…”
BTI conducts the longest-running independent study to find and celebrate the attorneys top legal decision-makers say deliver the absolute best client service. The attorneys who deliver the best client service are described by the most demanding clients as:
- Fully invested and more
- Always finding a way to get things done no matter the obstacles
- One step ahead
- Possessing a deep working understanding of our business and culture
- Knowing us better than we know ourselves
- And so much more
More than 16,000 top legal decision makers rely on BTI
to select and hire counsel
For more than 20 years, these same legal executives have relied on BTI’s research when hiring for their most substantial work, evaluating RFPs, checking on their current firms, and even convincing management they hire nothing but the best.
What top legal decision makers say about The BTI Client Service All-Stars: